Return and Refund Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Laser Mountain.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Laser Mountain, accessible from https://lasermountain.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- Filling the contact form at: https://lasermountain.com/contact/
- Sending an email to: firstname.lastname@example.org
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days.
- The Goods are in the original packaging.
- The Goods are in the same condition as they were when the Goods arrived. The Goods can not show any signs of use, wear or tear.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalised.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You are responsible for paying for Your own shipping costs for returning Your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should send the Goods at the following address:
Verlengd Buitenveer 13
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
After we have received the Goods and they meet the criteria as specified in the section Conditions for Returns, we will reimburse you within 10 working days from the moment we receive the Goods.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of Your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Return & Refund Policy Changes
We reserve the right to change Our Return & Refund Policy at any time. The most recent version, however, will always be displayed on this page.
Return & Refund Policy last updated: August 5, 2022
If you have additional questions or require more information about Our Return & Refund Policy, do not hesitate to contact us via https://lasermountain.com/contact/.