FAQ
Most frequent questions and answers
Custom orders
Sure! We can not guarantee that we can create anything your wild imagination could possibly think of, but anything we can make you, we will make you. Please drop us a message including the file and the preferred material and, optionally, thickness of the material. We will get back to you with a quote.
If the file is in the right format (almost any vector type or high-quality JPG), we can cut it. You can select every material we offer or request a custom one. Please drop us a message including the file and the preferred material and, optionally, thickness of the material. We will get back to you with a quote.
Refund and Guarentees
Yes. We want all our customers to be completely satisfied with their purchase. So in case you do not like the product, you can send it back and we will give you a refund. Please send us a message so we know your package is on its way! You can find the full refund conditions here.
Yes. We want all our customers to be completely satisfied with their purchase. So in case you do not like the product, you can send it back and we will give you a refund. Please send us a message so we know your package is on its way! You can find the full refund conditions here.
Mounting and materials
No, we provide everything you need. For many products, multiple options are provided in your package. You can choose to use a screw or double sided adhesive strips. Here you can read the instructions for construction.
For most artworks, you can choose between a screw and adhesive strips. Both are included in your package. Some artworks might be too heavy for adhesive strips. Then only screws will be included. Read the instructions for placing your artwork on the wall here.
Shipment
For the shipment costs there are two main variables. The costs differ per country and per size of the artwork. Also, the prices from the shipment providers can change at any time. Here is an oversight to give you an idea. The actual costs might differ! For exact shipment costs, please check in your cart during the checkout procedure.
Netherlands: S-M €6,75 – L-XL €11,75
Europe: S-M €10 to €30 – L-XL €15 to €70
United States: S-M €40 – L-XL €90
We can send packages everywhere in the world. However, perhaps your country is not in the list at the moment. Please send us a message with:
1. What artwork you want to buy
2. Your address.
We will get back to you with a price for shipment and a delivery time.
All packages are shipped between 12 to 48 hours from Amsterdam in the Netherlands. When you will receive the package depends on your geographic location. Most shipments will come with a track and trace code so you can check when your package will arrive exactly.
